On June 16, 2016, GHS held the launching ceremony for the “compensation pre-payment” system in Beijing. Director Chen Fengxiang of Beijing Consumer Association and leaders of Shijingshan Industrial and Commercial Bureau and Shijingshan Consumer Association were invited to participate in the ceremony. This marks the further improvement in GHS’ after-sale service quality and more guarantee for consumers.
GHS officially launched the “compensation pre-payment” system with RMB 1 million of compensation pre-payment guarantee fund
It is reported that, to fully implement the “compensation pre-payment” system, GHS has set up RMB 1 million of compensation pre-payment guarantee fund. When consumers are ordering commodities in GHS, if their legitimate rights and interests are violated and are not timely and reasonably treated, they can apply to GHS for compensation pre-payment.
“Implementing the ‘compensation pre-payment’ system benefits both the nation and its people. We have been aiming to create a secure shopping environment for consumers, and we hope that more enterprises like GHS will join in the system,” said Director Chen Fengxiang of Beijing Consumer Association at the launching ceremony. “I believe that GHS can maximize the positive role of TV shopping platform and drive the further promotion of the ‘compensation pre-payment’ system in the entire TV shopping industry.”
As a leading full-media retail platform in China, GHS provides global high-quality home supplies and services to consumers through its TV shopping channel covering the whole country and excellent on-line and mobile shopping platforms. This May, GHS took the lead in carrying out the service of free changing or refunding within 30 days throughout the country, which has greatly enhanced the service threshold of the TV shopping industry.
According to reports, GHS’ compensation pre-payment process has been published on its official website, and GHS has also made a commitment to complete the handling of any consumer complaint within three working days after the consumer fill out the “Consumer Complaint Settlement and Handling Sheet”. “To create an ideal life experience for customers is the goal of GHS. The implementation of the ‘compensation pre-payment’ system helps resolve consumer disputes as soon as possible and create a better consumption environment for consumers,” said the head of after-sales at GHS.
According to some insiders, the TV shopping industry has been troubled by the crisis of trust, and the implementation of the “compensation pre-payment” system can supervise and guide industry self-discipline, promote the rapid settlement of consumer disputes, and help rebuild the image of the TV shopping industry.